TOC - Testimonials

TOC has made a positive impact on our business by being a reliable resource for a variety of technical questions and by offering some effective training. I personally gained a lot from attending the "Performance Appraisals That Work" training session.
--General Manager, Willamina, Oregon

TOC is an excellent way to add significant value and firepower to your organization. They provide a wealth of legal expertise, training and administrative assistance. When you need help, they are prompt and reliable. I am proud of this organization and my association with it.
--Human Resource Director, Prineville, Oregon

Karen Davis [TOC Research and Publications Manager] and Kristine Cienfuegos [TOC Employee and Labor Relations] went above and beyond what any member should or would expect of your staff. On a very complex case, they worked diligently on researching regulations, talking to regulators, reviewing facts and documents, assisting with drafting letters, etc. Without a doubt, their patience and diligence in working on this issue gave me clear guidance and legal advice on how to proceed in resolving this issue. I can't tell you how much we appreciate their dedicated service. We certainly believe that we get a good return on our dues.
--Personnel/Safety Director, Longview, Washington

Once again, you guys did a great job in the teletraining. It takes a great deal to tear me away from my daily tasks, and the TOC trainings are one of the only events that can make me close my door, hang out the "Do Not Disturb" sign, and focus on the message. I really appreciate the fact that I do not have to leave the office to get the training, and that there is direct communication with the presenter. All in all, well worth the time and money.
-- Software Development Company Owner, Portland, Oregon

Ken Roelofs [TOC Employee and Labor Relations] and TOC do a terrific job in helping us navigate through all the paperwork required in putting together an Affirmative Action Program. We have three very different operations, one of which is in South Dakota. Ken has been a great asset in dealing with the EEOC as his knowledge and expertise is irreplaceable. Having Ken and TOC available to assist us, I don't have a panic attack when we get a letter from the OFCCP requesting an audit. Thanks for helping us!
--Corporate Director of HR, Portland Oregon

I would like to take the opportunity to give a special thank you to [our TOC Employee Benefits Representative] for her outstanding service. I could always count on her; there was never a time that she was not willing to help. If I had a question, I knew that all I had to do was call her and she would have the answer for me or she would research the situation and call me back by the end of the day. That is what I call exceptional service.
--Co-worker Services Administrator, Ashland, Oregon

Thank you again for your assistance in resolving my recent benefits claim. I did receive a letter from Regence as you said I would. I always feel confident in referring our employees to you if they have problems--now I can personally attest to that.
--Executive Assistant, Portland Oregon

As a result of the TOC services I have been able to conduct quarterly audits of all our locations and take proactive steps to avoid negative legal consequences from our affirmative action program. The representation TOC gives members lessens the risk that compliance audits will result in violations--that is not only a savings in money but goodwill as well.
--Human Resource Manager, Greensboro, North Carolina - Portland, Oregon facility

Over the past 27 years that I have been in the area of industrial safety I have had the opportunity to participate in three different retro programs. Believe me there are differences. A retro program is only as strong as its members and the staff that manage it. It is my experience that the services offered by the staff at TOC are second to none. If I have a question about a safety problem we are experiencing, [our TOC Safety Representative] is there to help. Our claims under the watchful eyes of JoAnne Collier [TOC Manager, Claims Services] receive excellent attention. Sandi Beasley [TOC Claims Lead] and Gayle LaFond [TOC Claims Manager] stay on top of our claims and maintain excellent communication between me, the attending physicians and the L&I claims managers. Nancy Dicus [TOC Western Washington Regional Manager] keeps us well informed of all pending changes coming out of Olympia and other government offices.
--HR & Safety Manager, Bellingham, Washington